Refund Policy – The Korean Shop (Pvt) Ltd

At The Korean Shop (Pvt) Ltd, we strive to provide high-quality products and reliable services. This Refund Policy explains the conditions under which refunds may be issued.

1. Product Sales

• Products sold are generally non-refundable once delivered.
• If a product is damaged or defective at the time of delivery, you must inform us within 24 hours.
• Eligible cases may receive a replacement or exchange, not a refund.

2. Service Charges

• Payments made for completed services (repairs, installation, etc.) are non-refundable.
• If a service cannot be completed due to technical reasons from our side, a partial or full refund may be considered.

3. Advance Payments

• Advance payments for bookings or orders are non-refundable after confirmation.
• If cancelled before confirmation, a refund may be granted.

4. Warranty Services

• Products and repairs covered under warranty will be repaired or replaced, not refunded.
• Warranty does not cover damages caused by misuse, accidents, or external factors.

5. Incorrect Payments

• If you are charged incorrectly, please notify us immediately.
• Verified cases will be eligible for a full refund of the excess amount.

6. Refund Processing

• Approved refunds will be processed within 5–7 working days.
• Refunds will be issued via the original payment method where possible.

7. Contact Us

For refund-related inquiries, contact us:

? Email: info@koreanshop.lk
? Phone: 0712965035

The Korean Shop (Pvt) Ltd
Fair Service. Honest Policy.