1. Introduction

Welcome to The Korean Shop (Pvt) Ltd. We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website www.koreanshop.lk.

2. Information We Collect

We may collect the following information to process your orders and provide services efficiently:

• Name, address, contact number, and email address

• Billing and delivery information

• Payment details (processed securely through authorized gateways)

• Service booking details (for AC repair or installation)

• Communication history for customer support

3. Use of Collected Information

We use your data to:

• Process orders and arrange deliveries

• Provide repair, installation, or maintenance services

• Communicate order or service updates

• Send promotions or offers related to our products

• Improve website experience and customer satisfaction

We will never sell or share your personal information with third parties except where required for order fulfillment or by law.

4. Product Sales and Availability

All prices are subject to change without prior notice. Product descriptions, images, and availability are provided for convenience and may differ slightly from the actual product.
We strive to ensure accuracy but do not warrant that descriptions or pricing are error-free. Orders may be cancelled or modified if incorrect pricing is displayed due to a system or typographical error.

5. Service Provision (AC Repairing & Washing Machine Services)

Our certified technicians provide professional repair and installation services for air conditioners and washing machines.
By booking a service, you agree to provide accurate location and contact details for successful appointment scheduling.

6. Cookies and Website Analytics

Our website uses cookies to improve user experience, remember your preferences, and analyze visitor trends.
You can disable cookies in your browser at any time, but some features of the site may not function properly.

7. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, disclosure, or misuse. Online payments are processed via encrypted and secure payment gateways.

8. Your Rights

You may request access to your personal data, ask for corrections, or request deletion of your account by contacting our support team via email at support@koreanshop.lk.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:
📍 The Korean Shop (Pvt) Ltd
Kurunegala, Sri Lanka
📧 support@koreanshop.lk