1. Introduction

Welcome to The Korean Shop (Pvt) Ltd.
By accessing or purchasing from our website www.koreanshop.lk, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our website or placing an order.

2. General Conditions

• You must be at least 18 years old or using this website under the supervision of a parent or guardian.

• You agree to provide accurate, current, and complete information during registration and checkout.

• We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion if misuse or fraud is suspected.

3. Product Information & Pricing

• All prices displayed on our website are in Sri Lankan Rupees (LKR) and are subject to change without notice.

• We strive to ensure that all product descriptions, images, and specifications (including Air Conditioners, Washing Machines, and Gym Equipment) are accurate and up to date.

• Despite our best efforts, occasional errors may occur. In such cases, we reserve the right to correct any errors and cancel incorrect orders if necessary.

• Prices do not include delivery or installation charges unless specifically mentioned.

4. Orders & Payments

• Orders are confirmed only after full or partial payment is received.

• Payment options include bank transfer, cash on delivery (COD), or card payment, depending on availability.

• Once an order is placed, cancellation requests will only be accepted before dispatch or installation scheduling.

5. Delivery & Installation

• Delivery times may vary depending on location and product availability.

• Our team will contact you for installation appointments (for ACs, Washing Machines, and similar products).

• Customers must ensure proper accessibility and readiness of the site for installation.

6. Warranty & After-Sales Support

• Selected products come with a limited warranty, as stated in the product description.

• Warranty covers only manufacturer defects and does not apply to damages caused by misuse, improper installation, or unauthorized repairs.

• For after-sales service and repairs, please contact our service center directly.

7. Refunds & Returns

• Refunds and returns are handled according to our official Refund Policy.

• Please read the Refund Policy page for detailed instructions on eligibility and timelines.

8. Limitation of Liability

• The Korean Shop (Pvt) Ltd shall not be held responsible for indirect, incidental, or consequential damages arising from product use or service delays.

• Customers are responsible for verifying compatibility and proper use of purchased items.

9. Privacy

Your privacy is important to us.
All personal data collected through our website is handled according to our Privacy Policy.
We do not share your personal information with third parties except for delivery and payment processing purposes.

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.
Changes will take effect immediately upon posting on our website.

11. Contact Information

For questions or concerns regarding these Terms, please contact us:
📍 The Korean Shop (Pvt) Ltd
Kurunegala, Sri Lanka
📧 support@koreanshop.lk